19
OCT
2010

Other Side Video Is Not Recorded – Why?

There is an incompatibility between VodBurner versions up to 1.0.3.86 and the latest Skype 5.0 release (5.0.0.152), meaning that the other side of your video call may not be recorded. This is fixed in VodBurner 1.0.3.88 and later.
14
OCT
2010

Can I use my license on more than one computer?

Each VodBurner license is for a single computer only. We do offer discounts however for multiple PC purchases. Please contact our support team with your requirements.
14
OCT
2010

How do I cancel my VodBurner subscription? (for customers subscribing prior to February 2011 only)

This information applies to customers who purchased a monthly subscription prior to February 2011 only. (Monthly subscriptions are no longer available). You can cancel your subscription at any time, without penalty and without needing to contact us. If you cancel, you can...
13
OCT
2010

Troubleshooting – First Steps

If you are having problems with VodBurner it may be due to a hard disk error, or to system privilege issues. Fixing Hard Disk Errors If you have a problem with the Post-Production Console, most likely you have errors on your hard disk that need fixing. Follow these steps to check...
13
OCT
2010

I can’t find a recording that I made – what should I do?

First check your version by going to the VodBurner window, then clicking the “Help” tab followed by the “About VodBurner” button. If you have a version prior to 1.0.3.86 please update by clicking here . All of your recordings should appear in the...
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