If the VodBurner installer hangs or freezes while extracting files, it is likely that your browser has failed to download the entire installation file. To resolve this, go to your web browser options, and delete all temporary internet files. After doing this, go back to the VodBurner download page a[...]
Archive for the ‘FAQ’ Category
January 28th, 2011 - 3:16 pm § in FAQ, Getting Started
How to resolve problem where Installer hangs and does not complete
Accidentally Deleted Recordings
If you have accidentally deleted a VodBurner recording, it may or may not be recoverable. The less disk activity that has occurred since the recording was deleted, the better your chance of recovering the recording. To attempt to recover a deleted call, you will need a third party application such a[...]
Recording both sides of your Skype call at a consistent volume
VodBurner records what you say and hear through Skype. In order to get the best sounding recordings, you need to make sure that your underlying Skype call sounds as good as it can be. To ensure that you record your Skype calls at a consistent volume on both sides of the call (your side, and the [.[...]
Other Side Video Is Not Recorded – Why?
There is an incompatibility between VodBurner versions up to 1.0.3.86 and the latest Skype 5.0 release (5.0.0.152), meaning that the other side of your video call may not be recorded. This is fixed in VodBurner 1.0.3.88 and later. [...]
Can I use my license on more than one computer?
Each VodBurner license is for a single computer only. We do offer discounts however for multiple PC purchases. Please contact our support team with your requirements. [...]
How do I cancel my VodBurner subscription? (for customers subscribing prior to February 2011 only)
This information applies to customers who purchased a monthly subscription prior to February 2011 only. (Monthly subscriptions are no longer available). You can cancel your subscription at any time, without penalty and without needing to contact us. If you cancel, you can resubscribe later if you [...]
I can’t find a recording that I made – what should I do?
First check your version by going to the VodBurner window, then clicking the “Help” tab followed by the “About VodBurner” button. If you have a version prior to 1.0.3.86 please update by clicking here . All of your recordings should appear in the “Previous Calls” [...]
How to turn off VodBurner’s auto-recording of Skype video calls
By default, VodBurner is set to record all of your Skype video calls automatically. You can easily disable this option so that you have the option to record Skype video calls manually (you do this by hitting the “Record” button). To disable the “Start recording automatically when e[...]
How to enter your VodBurner serial key
To active VodBurner on your computer, follow these steps: 1. Double-click on the VodBurner icon in your system tray to launch VodBurner: 2. In VodBurner, click on the Options tab, then click on the Purchase/Activate VodBurner button to launch the VodBurner Licensing Wizard 3. In the VodBurner Licens[...]
April 28th, 2010 - 1:37 pm § in FAQ
Other Skype apps we make
Netralia Pty Ltd (the creators of VodBurner), also make these other great Skype-Certified applications for Skype: CallBurner Call Recorder: Crisp, clean recordings of Skype calls Crisp, clean recording of Skype calls with an interface that’s easy to use. Supports MP3, WAV and WMA formats. Fea[...]