There is a known (but rare) issue in VodBurner that can cause the application to hang when it is preparing a recorded call for editing. The workaround for this issue is as follows: (NOTE: only use this workaround if the progress bar has been stuck at 100% for some time. If the progress bar [...][...]
Archive for the ‘Troubleshooting’ Category
April 22nd, 2011 - 6:36 pm § in FAQ, Troubleshooting
VodBurner stuck on “Preparing recorded call for editing” – how can I fix?
April 18th, 2011 - 3:01 pm § in Troubleshooting
Fixing problems with vodburner_ppc.exe or vodburner_refine.exe
If you see error messages saying that there were problems with “vodburner_ppc.exe” or “vodburner_refine.exe”, the most likely cause is errors on your hard disk. Follow these steps to check for errors on the hard drive and fix them: 1. Right click the drive in Windows Explorer[...]
April 15th, 2011 - 9:16 am § in Troubleshooting
Fixing problems with generating finished video
If you are having problems with generating a finished video – for example VodBurner reports an “Internal error” – the most likely cause is errors on your hard disk. Follow these steps to check for errors on the hard drive and fix them: 1. Right click the drive in Windows Expl[...]
October 13th, 2010 - 2:19 pm § in Troubleshooting
Troubleshooting – First Steps
If you are having problems with VodBurner it may be due to a hard disk error, or to system privilege issues. Fixing Hard Disk Errors If you have a problem with the Post-Production Console, most likely you have errors on your hard disk that need fixing. Follow these steps to check for errors on the h[...]
I can’t find a recording that I made – what should I do?
First check your version by going to the VodBurner window, then clicking the “Help” tab followed by the “About VodBurner” button. If you have a version prior to 1.0.3.86 please update by clicking here . All of your recordings should appear in the “Previous Calls” [...]
How to turn off VodBurner’s auto-recording of Skype video calls
By default, VodBurner is set to record all of your Skype video calls automatically. You can easily disable this option so that you have the option to record Skype video calls manually (you do this by hitting the “Record” button). To disable the “Start recording automatically when e[...]
March 31st, 2010 - 6:12 am § in Troubleshooting
How to avoid echo in VodBurner recordings
If you are hearing an echo in your VodBurner recordings, try the following steps: 1. Turn down the speaker volume in your Windows settings (NOTE: Don’t alter your Skype volume setting unless you want to change the actual volume of sound in the recording itself). 2. If you still hear an echo, o[...]
February 24th, 2010 - 6:45 am § in Troubleshooting
Problems editing VodBurner calls?
If you are having problems editing VodBurner calls, please make sure you have the latest version installed. (Older versions such as the one currently available in Skype’s Extras manager sometimes did not show all recorded calls, or did not allow editing on all of them). [...]
February 24th, 2010 - 6:35 am § in Troubleshooting
VBC Files
VodBurner records to its own internal format: VBC files. (VBC – VodBurner Crude). There are usually four of these for video calls (two for audio-only calls). To convert these to a playable format, go to the “Previous Calls” tab, click on your call, then click the Edit button. The Pos[...]
Troubleshooting VodBurner Skype Access
If you have been sent to this page by VodBurner, all that may be required is to wait a few seconds. Sometimes it takes a little while for VodBurner to establish contact with Skype, so check back in your VodBurner window before following the rest of these steps. Also, check to make sure you are [...[...]