Record Skype Video Calls and Edit for Free with Vodburner

Welcome to the VodBurner FAQ page.

The No. 1 cause of VodBurner issues is anti-virus. If you are having problems, first turn off the “Resident Protection” option in your anti-virus (also known as “Real Time protection”, “On Access protection” or “File System protection” depending on your brand of anti-virus), then try again.

The No. 2 cause is other recording products – e.g. Skype recording products such as Replay telecorder, Applian, Pamela, Super-tin-tin, Evaer, IM-Capture, or generic video recording / screen capture products. Uninstall any other third-party recording product such as those listed above to see whether this resolves your issue. Note: Evaer may not uninstall properly – see here for how to fully uninstall Evaer.

Answers to other commonly asked questions are listed below:

How do I delete unwanted portions from the finished video?

The installer gives me an error message, or just hangs, how do I fix?

I get an error message saying that “vodburner_ppc.exe” or “vodburner_refine.exe” has stopped working – what should I do?

I get an error message when generating the finished video file – how can I fix this?

The application is stuck on “Preparing recorded call for editing?” – what should I do?

How do I save a recording to a different format?

How do I turn off automatic recording?

I can’t find a recording that I made – what should I do?

How do I avoid echo in, or remove echo from, my recordings?

How do I get VodBurner to store recordings in a different folder?

Can I use my paid license on more than one computer?

How do I cancel my monthly VodBurner subscription? (For older subscribers only [prior to February 2011])

I accidentally deleted a recording – can I get it back?

The installer hangs or freezes – how do I get it to complete?

I am only interested in recording audio – how can I do this?

How do I show only the other party in the recording, and not myself?

How do I add pictures and set them to show at a specific time and for a specified duration?

How do I add text and set it to show at a specific time and for a specified duration?

Does VodBurner record all audio in a multi-party call?

General Troubleshooting

–Coming soon to the VodBurner FAQ–

How do I edit my video so that I have the video and audio of one side of a call, and not both sides?

How can I reduce the amount of disk space VodBurner uses?

How can I reduce the size of the finished video?

How do I convert a VBC file to a standard video format?

How do I produce a WMV file?

How do I produce an MP4 file?

VodBurner is reporting an error with “vodburner_ppc” – what should I do?

I am getting an error message “An internal error occurred – video file was not generated” – what should I do?

Is there a maximum recording time?

How can I move my old recordings to a different disk?

I have finished editing – what files can I remove to free up space?

How do I share the finished video with colleagues?

How can I adjust the volume of my side and the other side in my recordings?

Can VodBurner record Skype HD video (720p)?

I changed computers – how do I activate my license?

VodBurner is reporting that my serial key has already been activated on another computer – what should I do?

If I purchase a subscription, will the watermark be removed from videos I already recorded?