Comments from our VodBurner customers:
“I appreciate the way you talk to user. It’s been a long time since I received this kind of emails in this tone. It seems that there’s a real human talking to me. From this, I can tell that you do care about your users and would like to talk to them. Keep me informed if you have any updates on your product or your team create something new. I’m looking forward to it.” Tracy Tam, Hong Kong, via email on July 17th, 2014.
“I have been using Vodburner for a pioneering television programme. The technical support I have received has been nothing short of excellent. The product itself has helped me achieve a level of storytelling, initially, I wasn’t sure was possible. I have been particularly impressed by how quickly Vodburner keeps up with Skype’s regular updates, as well as other software programmes”
RTÉ, Dublin, Ireland on September 12th, 2013.
“My expectation for getting an adequate response from a software question has been set very low based on previous experiences. Your customer support is the complete opposite. I appreciate the polite and enthusiastic tone in your email. I am involved with an amazing ministry helping people truly know God and how to have a moment by moment walk with Christ. We are planning a 60-minute conversation between an author of book and the directional leader of the ministry. Seems your software will fit the bill nicely!” Steve Kahle @ White Lion Interactive, Austin TX USA via email on August 22nd, 2013.
“I purchased VodBurner after a competing software failed to record a $150 voice lesson. Their customer service made and retracted promises and ultimately were unable to rescue the failed recording. Each time Skype was updated their software would break and a compatible version would not be released in a timely manner. In contrast, VodBurner always works and is updated regularly. Studying voice remotely enables me to study with some of the very best teachers in the world. I no longer trust any other software to capture these priceless lessons.”Mark Grubb, Kansas City MO USA via email on January 21st, 2013.
“Thanks again for your great and prompt service, and for the great and wonderful program.” Harry Siemens – Speaker Writer Communicator via email on April 30th, 2012.
“Thanks for your quick response to my question. It is good to see that you guys are on top of customer service when that is not often seen in companies these days. I very much appreciate that… I have been very pleased with the program and service. Again, thank you for such a quick and helpful response… This was by far the best experience I have had with customer service in the last few years. Thank You.”James Smith via email January 14th 2012.
“You have a great product. I looked at 4 or 5 of your competitors, and yours was the most clever, best, easiest to use. Most importantly, coming up with well-edited final cuts is a snap for the casual user. Congrats on a quality product.”Steven Tobias, Houston TX via email November 18th 2011.
“You have been so helpful with my questions along the way. I love this program and would just add that the tech support is by far (BY FAR!) the best of any program or company that I have ever encountered. Bravo.” Joel Levine via support ticket April 13th 2011.
“@MOSTraining Great help from @Vodburner. Truly represenative of #CustomerService.” Donna Gilliland, via Twitter (view tweet), Sept 26th, 2010
“@ManVsDebt Thanks to @VoDBurner (Skype Video Recording Software) for speedy help resolving my issue… even on the weekend! :-)” Adam Baker, via Twitter (view tweet), Sept 6th, 2010
“I tape a weekly interview show that runs an hour and a half to two hours. I have to output it in 640×480 resolution suitable for my local public access TV station. Before settling on VodBurner, I downloaded and tested every similar application I could find. VodBurner clearly stood out as superior. At one point, due to the length of my interviews and the demands such large files place on the computer, I was having a problem whereby, in the final video file VodBurner generates, the image froze part of the way into the interview. The VodBurner support contact worked with me patiently and conscientiously, analyzing my log files and promptly providing software updates for me to try until the problem was solved. I’m very happy, both with the software and with the great customer service, and would highly recommend VodBurner to anyone who needs such a program.” Rick Archer – Buddha at the Gas Pump. Iowa, USA. via email July 18th 2010.
“Vodburner should get some type of support award. The few times I have asked questions I got intelligent answers within a few hours. Other software companies could learn a thing or two from Vodburner. This level of service gives the customer confidence. We all know software evolves and has issues, but when you feel that the folks who sold it to you are serious about their product, it makes the inevitable bumps in the road a lot more tolerable.” 18th July 2010. Ralph Preston – Snow Hill Video. South Carolina, USA.
“It works!!! Thank you so much for all of your help! I really appreciate it!“ Feb 22nd, 2010. DaMon Mosley. Washington, USA
“Thanks for this great technology VODBURNER!” Jan 21st, 2010. Hailemah Amhara Solomon – Timelessrootsmedia.com.
“I have to say that your program is simpley great. Good work.” Jan 2nd, 2010. Manuel Santos, Barcelona, SPAIN.
“Thank YOU for getting back with me so quickly! Excellent customer service. I have the trial version but I’ll buy for sure. Your product is amazing and I’ll recommed it to others.”Dec 14th, 2009. Julia Barrus (English Teacher & Freelance Writer), Colorado, USA.
“Your programme is amazing. So simple to install and so easy to use. What is more – you provide instructions and advice. After weeks of failure with an alternative system I was able to video record my grand-daughter at the first attempt tonight. Brilliant. Will buy full license at end of trial period.” Dec 2nd, 2009. Edward Spraggon (Teacher of English Language), Newcastle, United Kingdom.