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VodBurner is not supported on hard disks formatted as FAT32. To see what your hard disk is formatted as, go to Windows > Computer (or “My Computer”), right-click the hard drive and choose “Properties”. Near the top of the page you should see a label...

There is a known (but rare) issue in VodBurner that can cause the application to hang when it is preparing a recorded call for editing. The workaround for this issue is as follows: (NOTE: only use this workaround if the progress bar has been stuck at 100% for some time. If the...

VodBurner will record audio for all parties in a conference call. However keep in mind that, at present, VodBurner only supports calls that have up to two video parties (this side and other side). We plan to add support for group video calls in an upcoming release. So multi-party...

Follow these steps to add text to your VodBurner video: 1. Click the “Enhance” tab in the Post-Production console. 2. Click in the time-line at the time that you want the text to start appearing. If you want it to appear at the very start, click at the very left hand...

Follow these steps to add a picture to your VodBurner video: 1. Click the “Enhance” tab in the Post-Production console. 2. Click in the time-line at the time that you want the picture to start appearing. If you want it to appear at the very start, click at the very...

When you first open a VodBurner recording for editing, you will notice that it switches between you and the other party, depending on who is talking at each point. If you only want to show the other party for the entire video, follow these steps: 1. Open the recording in the...

If you only need to record audio, then CallBurner is more suited to your needs than VodBurner. CallBurner records direct to MP3 and so removes the need to use a third party convertor to convert to an audio-only format.

If the VodBurner installer hangs or freezes while extracting files, it is likely that your browser has failed to download the entire installation file. To resolve this, go to your web browser options, and delete all temporary internet files. After doing this, go back to the...

If you have accidentally deleted a VodBurner recording, it may or may not be recoverable. The less disk activity that has occurred since the recording was deleted, the better your chance of recovering the recording. To attempt to recover a deleted call, you will need a third...

VodBurner records what you say and hear through Skype.  In order to get the best sounding recordings, you need to make sure that your underlying Skype call sounds as good as it can be. To ensure that you record your Skype calls at a consistent volume on both sides of the call...